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ravenousveggie

Thoughts on veggie food, work, play and life in general

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Business

Distrust

I work with a colleague  who is quick to distrust on the first error a person makes, hearsay, or sometimes something akin to jealousy, and often without knowing the full story.

Once distrusted he does his best to burn bridges with that person.  This may mean not working with them or not turning up to an event because they might be there.  If you mention their name, or ask if we should refer some work to them, you get a venomous reply of ‘no, find someone else, we are not working with them.’  I had an email forwarded from a potential contqact with just he word @I met this smug git today…’ Obviously on a GDPR level this could be a bit embarrassing if they should ever ask for any data/correspondence we hold on them!

I always find this frustrating, bewildering and a little short sighted.  How can you limit your interactions with people in this way? What if you need their help in the future?  Where does this anger come from?

However this attitude has started to bite back recently.

On a few occasions he has had to concede that the person in question is ok and that he didn’t know the background to why something happened.   Or the need of the customer means that we need the support of the ostracised person. So perhaps we shouldn’t be too hasty in cutting all ties.  

I have no problem of being wary of someone who keeps making mistakes, or whose working practices might not be as good as I would like.  We all meet people we don’t rub along with. However to cut people out completely for such reasons to me shows a lack of patience, understanding and self esteem.   

You never know when you will need their help, or how your actions have affected their view of you.  And who are they talking to about it? How will reflect on you?

There will always be people who do do something very wrong, but make sure you have all the facts first before writing people off.


Photo by Heather M. Edwards on Unsplash

Breakfast

Breakfast – seen as the most important meal of the day, and probably one that we often have the least amount of time to have.

In the hotel industry breakfast is probably the busiest time of day – the majority of your guests will book in for breakfast.  It is also the time when your guests potentially have the least amount of time. So breakfast needs to run smoothly and cater for all dietary needs.

So why does breakfast in a hotel frequently turn out bad?  I have seen a full hotel with queues waiting for breakfast because of understaffing and a lack of coordination.  

In some cases there seems to be a lack of attention to how quickly food needs to be replenished and tables cleared

I have been left hungry due to lack of communication of how long the vegetarian breakfast would take to cook – having to leave before it is ready.  

I used to attend a breakfast networking meeting at a 5 star hotel which has 89 rooms.  In our networking group there were usually about 20 of us each work. The hotel claimed it was too much work to provide 20 individual breakfasts (which were all pre-ordered).  Instead it was either a full cooked breakfast, or a continental offering (which was one pastry and some fruit). I always used to wonder how they coped if all the rooms were full and breakfasts not pre ordered if they couldn’t cope with 20 pre-ordered meals.

I understand that staff not turning up on time cannot be planned for, however managing expectations can.  As a guest if I know there is a problem in the kitchen, an ingredient isn’t available, or something takes slightly longer to prepare, then I can make my food choice  according to my time restraints. It is all about managing expectations.



Photo by Sonnie Hiles on Unsplash

I once worked in a hotel for a year.  Breakfast always ran smoothly as the head waiter would give training to the staff the day before and then watch like hawk as to what as going on.  He would give firm, but polite, instructions, so as to ensure smooth running and that guests left satiated and happy.

Looking at hotels now I rarely see anyone who appears to be in overall charge.  When there is they don’t appear to have the attention to detail and focus that I trained under.

I never know why there is so much secrecy over breakfast.  I’m not sue if there is a worse time of the day in which not be on top of your game, or not be communicating with your customers.

I’d love to know what your experience of hotel breakfasts has been.

Brain Meltdown

Some days you get home and just feel as though your brain is in meltdown.

Today was one of those days.

My first client today is a lovely lady who I visit once a month.  The main aim is to keep her up to date on dealing with her paperwork and supporting her to navigate a complicated financial situation and also sorting out care for her elderly relative.  Today’s challenge was to keep her on track.

Due to a family health scare, her mind was understandably elsewhere.  As usual I started by asking her what tasks were top of her priority list, and started working on these.

The first one was easy and soon dealt with.  The other was a bit more tricky. It involved confirming a seat on a flight and printing a boarding pass. Normally this is quite straight forward, however a strange alert came up when I tried to reserve the seat.  I rang the number on the site and soon all was sorted. I then went back in to print off the boarding pass. This time it showed the seats I had booked but still wouldn’t let me pass the seat reservation stage. Alarm bells started ringing.  My client then recalled an email she had received the day before saying that the flight had been cancelled. She had dismissed it as a scam email as the the email address didn’t look correct and there were numerous typing errors throughout the email.  Added to the fact that we could still go ahead and log on to confirm the flight, with no mention of cancellation, it was put down to being a scam.



Photo by Matteo Vistocco on Unsplash

We found another phone number and rang it.  This took us through to a a customer service centre and a lovely chap who confirmed that the flight had been cancelled and apologised that he could not rebook the ticket for the time that was needed.  He also took on board that the email looked fake, and gully explained the reason for the cancellation. Not much help for my client who was travelling for work, and could not rebook to a different destination.  I was more taken back by the fact that one part of the same company did not know that the flight had been cancelled.

After this the rest of the tasks were soon dealt with and I was soon on my way to my next meeting.

This I knew would be more challenging.

I have a mentee who is just starting up a business. The business idea is sound, and my mentee has a lot of experience in the area.  But my mentee is an over-thinker. If any scrap of doubt can creep in, it will. Our first meeting was quite intense – my mentee swinging from complete confidence to giving up her dream in the space of every twenty minutes or so.

This meeting was to discuss the content for her new website.  I had previously had a panicked telephone call the week before as my mentee became over anxious about what she was writing and again felt like giving up.  Twenty minutes later I had managed to calm her down and get her back on track. It was her desire to get everything right first time that was holding her back.  And if she couldn’t think of the perfect thing first time then she seemed to go into a spin and start questioning everything.

So it is fair to say that I was going to this meeting with a little trepidation. My mentee was all smiles and looking relaxed when I arrived. She produced the pagers of copy for her website and I started reading.  It was all good stuff – covered everything it needed to, from the background of the company to services and charges.

I was half way through the first page when it started.  A barage of questions and doubts and ‘is this right?, or should I change this?’ To be honest I really wanted to shout out ‘will you shut up and let me read?!’, but I thought better of it – the genteel patrons of a Waitrose coffee shop probably wouldn’t survive it.

By this point in the day I was tired and trying to concentrate on what I was reading, whilst being asked questions about sections I hadn’t read yet, just didn’t work. I stopped what I was doing. My brain stopped. I just stared at my mentee – paralysed by the amount of things I was being asked to do and not managing any of it.

A few moments later I was back in the room.  Putting my game face on and getting my mentee to calm down.  We calmly went through each area she was having issues with and came up with alternative wording, or put her fears to rest.  An hour and half later we said goodbye and went our separate ways.

When I got home I just felt exhausted.  My brain felt soft and mushy. I looked at the kettle – I knew what it did but had no idea how to use it.  How could this have happened to me? I have had days where I have been pulled in various different directions by different clients (and the same ones!) and had to field multiple interruptions, but never had I felt like this.  Part of me wanted to feel angry at my mentee. Surely if she has this amount of doubt on the finer points of her business then she won’t be able to sustain the business. Should I tell her to stop aiming for her dreams and go an get a job?  But her background and experience says differently. And the business idea she has is really good.

I resolved to put it down to experience.  I can’t expect all mentees, or clients, to be calm and not sweat the small stuff.  Or to realise that things can usually be changed in the future – websites updated when the perfect wording comes to mind, or business cards and flyers changed when the first batch runs out.  I just need to find a better way of dealing with this situation in the future.

My biggest issue now was to tend to my mushed brain and get myself back on track.  A task which involved something slightly stronger than a cup of tea.

Weighty Issue

When people find out that I am vegetarian 95% of the time they remark” really? You don’t look like one”. Apart from asking “what does a vegetarian look like?” I never really know how to react to this.

Society today is obsessed with the  ‘perfect body’. We know that magazines  are full of photoshopped images and that most people now have a distorted idea of what a healthy body should look like – at any age.  Even though I am aware of all of this it does make me slightly uneasy with my own figure.

I mostly eat healthily  – veg, salad, pulses, nuts, fruit – however I have a very real love affair with sugar.  I don’t do artificial sweeteners and haven’t found a stevia product I like the after taste of.  



Photo by Rod Long on Unsplash

This sugar issue means that I am slightly more ‘cuddly’ in the middle than society would like.  I am still a healthy weight though.

Various changes in myth life  over the last few years have meant that  I am not getting to the gym as much (or ever) as I used to.  I pretty much work 6 days a week. This means that on my free days catching up on housework and relaxing tend to get top priority.  Getting out to exercise has dropped off the priority list.

I am very aware that this is within my control (to a great extent).  I have chosen to re-prioritise exercise in my life. It is something I am reviewing.

My busy life means that I tend to have less time to prepare food than I used to.  The ‘on the go’ food options for veggies predominantly focus on cheese and bread options, or over chilled sandwiches of egg or tomato that leave them tasteless.  Or chips. Love chips!

Although the range of veggie food is slowly changing, for me interesting, tasty, easy to eat veggie food on the go still mostly doesn’t exist.

With a bit of extra effort I can remedy this situation, and I am making changes.  However wouldn’t it be nice to have a larger, more widely available choice of healthy , vegetarian fast food?  All those shelves of chicken salad – could we not have the option of buying a salad and then a ‘protein’ to go with it?  A flexible meal deal to appeal to everyone? Or am I the only one who is bored with the current offerings?

For now I am putting extra effort into making my own lunches and tking healthy snacks with me. It still doesn’t stop the lure of a good doughnut, but it is a start.

Why go networking?

Networking – when you run a small business this can be a vital way of selling your goods or services.  If you belong to a larger company you may be asked to go to find potential clients. Love it or hate it networking can be really effective at drumming up new business and finding good contacts for you and your clients

I was talking to a networking event organiser the other day and was surprised to hear how demanding networkers can be, and why some people go networking when there is no obvious reason as to why they are there.

Networking events have different formats – from free and unstructured, mingling in a room (buy your own drink/food), to paid for fully structured.  I like the free format ones (much more relaxed), and I also like some of the structured ones, as the content can be good and the format can help focus my mind.  I don’t enjoy the over structured ones that focus too much on the input/success of everyone in the room and following a very prescribed format. This can sometimes reduce the amount of good networking time and comes across as very rigid.

The format of these events is usually well known up front and it is a good idea to try each type to find the structure you are comfortable with.  Also you need get to understand the mix of businesses in the room. Are they your target market or do they have access to it? Other than that you tend to get out of networking what you put into it.  It is a two-way street.

I have occasionally seen people at these events and wondered why they are there.  They seem only interested in their own product and don’t want to know what the other person offers.  They don’t tend to do so well!

Some seem to come for the company – they don’t appear to explain their offering, or have much to say as to why you should use them.  They do put business the way of the others in the room, but never seem to wan, or get, any business. They are often the least prepared for the meeting.  I have met a lady who confessed that the reason she goes to networking was to get out the house, meet people and have a bit of structure to her day.

I have seen people sign up for some of the more structured events, and then complain on how they are run and the information provided.  They want a list of attendees – rather than collect business cards and write their own notes. To me this is lazy – you need to be listening to, and taking your own notes of what others in the room are looking for.

Networking pays dividends when you make the most of it – connect on LinkedIn soon after the meeting and book 121s between meetings to get to know your fellow networkers better.  Also don’t be afraid to book a 121 with the event organiser, and don’t wait for them to book one with you. Networking event organisers often run more than one event each month, so remembering to book 121s with members can slip through the net.  

You also need to identify if your target customer is in the room.  If you are offering professional services for companies with 50+ employees, then the casual get together at a local pub is unlikely to produce any contacts.

Whatever your reasons to go networking do review your return on investment.  Are you getting back in business more than you membership and meeting fees? If not you need to review if you are making the most of the group, or if it is time to leave and find a more suitable group.  And also, be nice to the organiser!

Happy networking!

Getting Prepared

Do you spend enough time getting prepared?  Prepared for what? It could be the day ahead; the important client meeting, job interview, special occasion.  Anything. Or do you know these things are coming up but somehow end up spending less time preparing than you thought you would, or thought you needed?

 

I do a bit of both.  Usually successfully, but sometimes I sit there and go ‘oh damn, I really should have put a bit more effort into this’.  Sometimes events and situations that appear to be straight forward, turn out not to be and you have to think on your feet.  Or prepare in a different way.

 

I go to a lot of networking events and have prepare for each one, usually the day before, by writing my 60 seconds (if required), thinking about my goals for the meeting and making sure I have business cards with me.  Just occasionally neither of these actions happen. So what do I do? Well, being the daughter of two hoarders, I usually have a stash of business cards in my handbag and wallet and keep a box of them in the car. This last one has bailed me out on numerous occasions, and helped when a casual conversation in a queue, or at a social occasion, has led to some new business.

Getting Prepared
Photo by Kyle Glenn on Unsplash

But what about not preparing for the meeting?  Well I do keep in my notebook a ‘stock’ 60 seconds that I can pull out and use.  In these situations I also hope that I can do my pitch half way round th group. That way I can pick up on themes or complimentary services that I can provide.  This also gives a double whammy of showing that i have listened to those before me , or understand the other skills in the group, and appreciate what they have to offer.

 

Some people are naturally good at preparing.  My partner prepares for meetings and events weeks in advance – planning out what he needs to do each day to get ready.  I find myself both in awe and dismay of this at the same time. However, whatever he is doing, he always does it well. Fail to plan, plan to fail as the old adage goes.

 

My problem with planning is that I used to plan for everything.  I had a reputation for being prepared for things, but also felt this made me come across as inflexible – as though if circumstances changed at the last minute I resented the change after all the effort I had put in.  I realised that even if you put a lot of effort into planning, most people don’t realise or appreciate it. I spent a long time trying to free myself up to e able to ‘go with the flow’ and just enjoy whatever happens next.  Be in the moment. Enjoy the moment.

 

So now I am in a weird no-mans land of being mostly prepared and occasionally not, but then making the most of each situation.  Some days I find this refreshing and congratulate myself on how I did. Some days I give myself a good telling off, and promise to do better next time.

 

Where are you on the preparedness scale?

 

Eye on the Tip

Does anyone remember the Third Rock From The Sun episode where Dr Dick Soloman arrives at a restaurant and tells the waitress that the pile of cash has has put on the table is the starting point for the tip.  For everything she does right the pile will be added to. And for anything that goes wrong cash will be taken from the pile?

It didn’t work out for theEuros coins change money in restaurant on metal tray paying meal check.waitress as Dr Soloman  became more pedantic and kept taking money away.  But it did get me thinking about was this a good way to think about adding value to your customers?

We set a price to complete a task or provide a service.  If we think of the extras we can bring to the job – adding in some extras, doing a bit more tidying of the accounts, databases, or filing than was  required, packaging the product well – this can then equate to a virtual pile of cash.  The client may be impressed at the attention to detail and the care you have put into the job.  The virtual pile of cash could appear in the form of further work from the client, or a referral.

So perhaps having an eye on the ‘tip’ money is a way to help you think about what added value you can bring to each client?

Business Bully

About a month ago I was threatened on a private social media group for making truthful statements about a company I know of, but have not had direct dealings with.  My dealings with the company have been via a company I work for, and also information received from people who have had to deal directly with them.

 

In all circumstances the company have been bullish, made payments late, or not at all, threatened legal action, and have been unprofessional with their clients.  Following my comments I too was openly threatened with legal action and slurs made against my character.  I was also told that I had no evidence, without asking for the basis of my remarks.

Business Bully
A giant hand of boss points a finger down at employee Nearly high cliffs fall. Funny vector

  On top of this I received private messages threatening the same legal action.

 

I stood my ground and eventually the person in question was blocked from the social media group (he had also sent messages to other members of the group threatening them with legal action for any comment against his company that was made)

 

So with that out the way I started to wonder how these bullies can be found out and dealt with.  This particular chap is a managing director of a company and also a County Councillor.  I wonder what those who had voted him in would think if they saw his quite viscous outburst.  His reaction on this social media site was not out of character for how he has spoken, and written to my friends.  I also knew that on his Facebook page he had put some quite racists remarks after the Brexit vote.

 

The fact that he gets away with this on so many occasion makes putting in an official complaint a daunting task, as you know deep down he will get away with it and you will be left to pick up the pieces and his wrath.

 

Luckily in this case he managed to get himself taken off a social media site, as his outburst was enough to make a few people aware of what a bully he is.  This would have had the knock on effect of him loosing out on work opportunities – the one thing he was threatening me legal action over because of my comments.  Although this feels like a small victory for me, I doubt it will make him change his ways.  Buyer and supplier beware for anyone else.

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